Order Cancellation

You can cancel your order if it has not been delivered to the recipient and receive a refund within 5 business days.

To cancel your order, please contact us by phone at +37255529425.

  • You can cancel your order on weekdays from 9:00 to 17:00 and no later than the day before.
  • Large orders (such as weddings) and orders placed on Valentine’s Day, March 8th, and Mother’s Day can be canceled 5 days in advance.
  • You CANNOT cancel your order if you have ordered a personalized order that is not available in our online store.
  • If the order does not reach the recipient due to incorrect information provided by the sender, the sender is responsible.
  • If the recipient does not want to accept the order, the sender pays the full amount of the order.

In case of problems, we will try to contact you as soon as possible.